How do I add my Team to the Teamidentity.com list?

How long does it take to receive an order from the online store?

Do I have to use a credit card to buy gear online?

How is my order shipped?

What if there is a problem with my order or it doesn’t fit?

What is a team & group online store?

Who can set up a team or group store?

How are team & group stores different than the “regular” online store?

What are cut-off dates?

How big does my team need to be to have our own team or group store?

Can we put names and/or numbers on team & group items?


How do I add my school to the Teamidentity.com list?
Simply click on “Add My Team” on our home page and fill in the necessary information.  Registering online takes less than a minute. We'll email you updates on construction.

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How long does it take to receive an order from the online store?
Orders ship 7-10 business days from the date of the order. 

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Do I have to use a credit card to place an order online?
No.  Payments can be made with a credit card, debit card or with a check.  Orders are taken via the website, by mail, fax or toll free call.  Our system also allows a customer to “e-mail” their order to another party as a “wish list” to be purchased, deleted, or added to and paid.

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How is my order shipped?
We ship all orders via UPS ground from Minnesota.

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What if there is a problem with my order?
Contact us using your order number and we will work with you to make you a satisfied customer. 

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What is a team & group online store?
The online team and group store technology creates stores within a store for the athletic teams, staff orders, golf tournaments, or for partnering with your business partners to create individual stores with custom decorated items.  The applications are endless. 

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Who can set up a team or group store?
Student activity groups, individual sports teams, alumni, staff, or faculty that wants to define their own identity and enjoy the convenience of ordering online can set up their own online team or group store.

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How are team & group stores different than the “regular” online store?
Because we deliver “regular” items one-at-a-time and carry no inventory, regular items are embroidered or appliquéd. Items in a team and group store can be embroidered or appliquéd as well.  In addition team or group items can have a screen print option when we utilize “cut off dates” to compile orders and run them all together. 

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What are cut off dates?
Cut off dates are used to “gang” up orders to run and deliver by a specific date.  This is a great option for team orders and special screen-printed designs.

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How big does my team need to be to have our own team or group store?
We ask that your team or group consist of at least 12 people

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Can we put names and/or numbers on team & group items?
Yes.  In all our storefronts, items have an option to have names and numbers on them provided that option is selected by the store or team manager(s).

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